Citizens Access Portal

Inspections may be requested/canceled via the Citizen Access Portal.  Registration is required in order to use the Citizen Access Portal’s online inspection request.  Click on the following link to begin the registration process:  CAP Registration


Interactive Voice Response (IVR)

To request an inspection through IVR system, please call 305.673.7370.   

Please note: Inspections requested prior to 4:00 p.m. are performed the next business day. All Cancellation Requests shall be scheduled via the IVR. Inspectors are not authorized to perform cancellations in the system on behalf of the contractors.

Inspections are performed from 8:30 a.m. to 3:30 p.m., Monday through Friday.

The approved job copy of the plans, Notice of Commencement, approved permit and permit card must be at the construction site and the address properly posted and visible from the street. The job to be inspected must be accessible. An OSHA approved ladder must be available if needed.

What is the Interactive Voice Response System (IVR)?

The City of Miami Beach Building Department proudly uses the IVR (Interactive Voice Response) System. The IVR system will accept inspection requests or cancellations and will provide information on inspection results. The system is designed to perform these functions without having to speak to a customer service representative. Anyone who has access to a touch-tone service telephone can use the IVR System. If a customer calls from a rotary-dial phone, the call will automatically transfer to a customer service representative.

The IVR System is available 24 hours a day, 7 days a week. Call anytime the IVR System does not take time out. The IVR System is designed to respond immediately to incoming calls.  The IVR System can guide customers through every step of the inspection process. 

How to Use the (IVR)

IVR requires a touch-tone telephone and that the customer have the Contractor's pin number available.

1. Dial305.673.7370 and press 1 for English or 2 for Spanish.

2. Enter the pin number 
3.  Press

    <3> Schedule in inspection

     <4> Cancel an inspection

     <5> Change the date of a requested inspection

Please note:  Inspections requested prior to 4:00 p.m. are performed the next business day.


Note:  If you experience difficulties requesting or canceling an inspection, please call 305.673.6619.