PrinterSM

TRANSPORTATION


MISSION STATEMENT

“To ensure the safe, secure, and efficient movement of people and goods in a transportation system that provides mobility, livability, and accessibility, and promotes alternative modes of travel, while ensuring environmental and economic sustainability, and improving the quality of life for all who live, work, and play in our vibrant, tropical, historical community.”

City of Miami Beach Trolley

The City of Miami Beach currently provides a free of charge and temporary circulator service running along a closed circuit comprised of Alton Rd, Lincoln Rd, West Ave and 5th St

The Alton-West Trolley, as is popularly known, is part of a maintenance of traffic strategy in support of the Florida Department of Transportation (FDOT) Alton Road project. The service is intended to help customers reach the approximate 300 shops and restaurants located along the Trolley route which have been impacted by FDOT’s construction project as well as to accommodate for the loss of parking by providing a linkage between the Alton & 5th Parking Garage and the affected area. Patrons who use the Trolley get four hours of free parking at the mentioned garage if they request a voucher from Trolley drivers.

The Alton-West Trolley operates Monday thru Sunday from 8:00 AM to 12: 00 AM

In addition, the City is currently in the process of establishing a permanent Trolley Circulator service for the North Beach area of the City. This service is expected to begin in October 2014.

Accessibility

All Trolleys are accessible to riders using wheelchairs and are ADA Compliant. High level of service is equally provided to all Trolley passengers. The following are some accessibility features that will be provided as part of our service.

     Trolley Stops Announcements
     Boarding Assistance
     Assistance for Passengers with Visual and Mobility Impairments

For information regarding the City of Miami Beach policies and procedures for ADA complaints, please visit: http://www.miamibeachfl.gov/publicworks/ada/scroll.aspx?id=30198

In addition, the City of Miami Beach has a Disability Access Committee (DAC) that reviews, formulates, and coordinate information regarding programs for the persons with disabilities in the City. For additional information regarding the committee’s program and scheduled meetings please visit: http://www.miamibeachfl.gov/publicworks/ada/scroll.aspx?id=30184

Customer Rights
Customers using public transit are given equal access, seating and treatment without regard to race, color, national origin or disability. These rights also apply to service frequency, vehicle age and quality and trolley stop quality (FTA Circular 4702.1).

Notice of Rights under Title VI
The City of Miami Beach Trolley is committed to ensuring that no person is excluded from participation in, or denied benefits of, its Trolley Program on the basis of race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been subjected to discrimination under Title VI may file a written complaint with the City following the steps established herein.

Please click on the link below for procedures on how to submit a Title VI complaint:
Download Title VI Procedures Here

Please click on the link below for a copy of the City of Miami Beach Title VI complaint form:
Download Title VI Complaint Form Here

Please mail your complaint form to:
The City of Miami Beach Trolley
Transportation and Concurrency Management Department
1700 Convention Center Drive, 4th Floor
Miami Beach, FL 33139

An individual may also file a complaint directly with the Federal Transit Administration by filing a written complaint with the Office of Civil Rights at:
The Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor TCR
1200 New Jersey Ave. SE
Washington DC 20590

If information is needed in another language please contact 305-673-7080.
Si desea información en español, puede llamar al 305-673-7080.
Pou resevwa enfómasyon sa a an kreyól silvouple rele 305-673-7080.