A vital effort of the office is to effectuate implementation of results-oriented government, efficiency and service-orientation through the following anticipated initiatives:
Organization Development was originally created in 2001. This area was recently expanded to include performance initiatives. The efforts of area support the City of Miami Beach’s performance excellence framework.
Values- Excellence Model
Citywide Training Plan
eLearning Required Courses: The City now has eLearning asynchronous technology courses, created in house, available to staff through our learning management system. The required courses are: Ethics, Teambuilding, Customer Service, Diversity, and Sexual Harassment
Service Shopper Program
Service Excellence Standards
Performance Initiatives enhance performance improvement by helping to achieve the City’s Key Intended Outcomes and to improve efficiencies, including benchmarking with other jurisdictions.
Cleanliness Index Program
Appearance Index Program
Internal Service Satisfaction Survey (under development)
Customer Transaction Satisfaction Survey (under development)