Customer InputThe City of Miami Beach continues to strive to deliver outstanding, enhanced services to its residents, businesses and visitors while increasing value for the tax dollars paid and implementing changes to ensure the long-term sustainability of the City.
A significant driver in developing Citywide priorities is the community input received through the satisfaction surveys with residents, businesses, and community organizations; and focus groups and outreach meetings with the community. The surveys provide an understanding of current satisfaction levels among community groups with the City of Miami Beach government and the services it provides; provide benchmarks to similar jurisdictions; and provide recommendations for improving satisfaction and quality of life, i.e. “key drivers for improving satisfaction.” By surveying residents, businesses, and community organizations, there is a better understanding of the needs and desires of the community and the City is better able to allocate resources to address these priorities. Focus groups and community outreach meetings allow the City to gain more in-depth insight into specific topics.
The City of Miami Beach website features 24-hour customer service for each citizen. The "Citizen Support Center" system provides citizens with an efficient web interface that allows constituents to reach needed government departments online. Citizens have immediate access to be in touch with a department and the City is able to reply and address issues in a timely manner. Citizens can also contact the City at 305-604-CITY (2489), TTY number: 305-673-7218. You may click here to access “Citizen Support Center.”
The following documents provide the results from the community surveys and focus groups: