SYSTEMS SUPPORT SERVICES
The System Support Services team’s main goal is to serve the City’s departments with leading edge technology solutions, support and services so that in contrast the City’s departments may offer the best quality of service to all of our local residents, businesses and visitors.
The Systems Support Services team provides enterprise wide support for personal computers and laptops that are currently on the City’s network. We also support servers and network printers, in addition to supporting network connectivity to numerous City buildings and the disaster recovery facility.
Additionally, the System Support Services team monitors security from an enterprise perspective using a combination of automated and non-automated processes, in order to safeguard critical City data and public safety systems. The Support Services team is also instituting ITIL compliant policies procedures; also, applying change control enhancements and upgrades on business best practices, in order to provide the City’s departments with the best customer service experience possible.Our Team
From Left:Gerald Cunningham, Sr. Network AdministratorRafael Vitali, System AdministratorNelson Martinez, Systems Support ManagerLuis Aller, Sr. Network AdministratorMiguel Murillo, Info. Tech. Spec. IIJose Suarez, Sr. Systems AdministratorChristopher Hipskind, Sr. Systems AdministratorJorge Pernas, Info. Tech. Spec.Gladys Gonzalez, IT DirectorJohn McGraw, Sr. Systems AdministratorMarie France-Andre, Info. Tech. Spec.Miguel Jaramillo, Info. Tech. Spec.Sergio Concepcion, Info. Tech. Spec. IIPermanand Balbachan, Info. Tech. Spec. IIWilfredo Guilarte, Systems AdministratorMichael Hartnett, Systems AdministratorMark Lazare, Info. Tech. Spec. IIMichael Lunn, Info. Tech. Spec. IIAlfonso Alerd-Betguen, Info. Tech. Spec. II