SYSTEMS SUPPORT SERVICES 

The System Support Services team’s main goal is to serve the City’s departments with leading edge technology solutions, support and services so that in contrast the City’s departments may offer the best quality of service to all of our local residents, businesses and visitors. 

The Systems Support Services team provides enterprise wide support for personal computers and laptops that are currently on the City’s network.  We also support servers and network printers, in addition to supporting network connectivity to numerous City buildings and the disaster recovery facility. 

Additionally, the System Support Services team monitors security from an enterprise perspective using a combination of automated and non-automated processes, in order to safeguard critical City data and public safety systems.   The Support Services team is also instituting ITIL compliant policies procedures; also, applying change control enhancements and upgrades on business best practices, in order to provide the City’s departments with the best customer service experience possible.

Our Team 

From Left:

Gerald Cunningham, Sr. Network Administrator
Rafael Vitali, System Administrator
Nelson Martinez, Systems Support Manager
Luis Aller, Sr. Network Administrator
Miguel Murillo, Info. Tech. Spec. II
Jose Suarez, Sr. Systems Administrator
Christopher Hipskind, Sr. Systems Administrator
Jorge Pernas, Info. Tech. Spec.
Gladys Gonzalez, IT Director
John McGraw, Sr. Systems Administrator
Marie France-Andre, Info. Tech. Spec.
Miguel Jaramillo, Info. Tech. Spec.
Sergio Concepcion, Info. Tech. Spec. II
Permanand Balbachan, Info. Tech. Spec. II
Wilfredo Guilarte, Systems Administrator
Michael Hartnett, Systems Administrator
Mark Lazare, Info. Tech. Spec. II
Michael Lunn, Info. Tech. Spec. II
Alfonso Alerd-Betguen, Info. Tech. Spec. II