APPLICATION SYSTEMS It has become increasingly recognized that information is the most important strategic resource that any organization has to manage. Key to the collection, analysis, production and distribution of information within an organization is the quality of the IT Services provided to the business. Key issues facing IT Applications Systems are:
Major Deliverable from Applications System Division(Service Design and the Service Catalogue)Service Design is a stage within the overall service lifecycle and an important element within the business change process.
The role of Service Design within the business change process can be defined as:The design of appropriate and innovative IT services, including their architectures, processes, policies and documentation, to meet current and future agreed business requirements.The main goals and objectives of Service Design are to:
The Service Catalogue provides a central source of information on the IT services delivered to the business by the service provider organization, ensuring that business areas can view an accurate, consistent picture of the IT services available, their details and status.
The purpose of Service Catalogue Management (SCM) is to provide a single, consistent source of information on all of the agreed services, and ensure that it is widely available to those who are approved to access it.