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    EXCELLENCE

    Our Vision

         The City of Miami Beach will be:

    • Cleaner and Safer
    • More Beautiful and Vibrant
    • A Urban and Historic Environment
    • A Mature, Stable Residential Community with Well-Improved Infrastructure
    • A Cultural, Entertainment, Tourism Capital and International Center for Innovation and Business

      While Maximizing Value to our Community for the Tax Dollars Paid

    Our Mission

    We are committed to providing excellent public service and safety to all who live, work, and play in our vibrant, tropical, historic community.

    Our Values

    We maintain the City of Miami Beach as a world-class city.

    • We work as a cooperative team of well-trained professionals.
    • We serve the public with dignity and respect.
    • We conduct the business of the City with honesty, integrity, and dedication.
    • We are ambassadors of good will to our residents, visitors, and the business community.

    Based on a Citywide initiative to improve customer service in the City of Miami Beach, service excellence standards were defined and all City employees are trained on these standards.  To assess how well the City is doing in providing excellent customer service through the implementation of these standards, the city maintains an ongoing service shopper program.  

    Related Documents 

     

 
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