The City of Miami Beach will be:
We are committed to providing excellent public service and safety to all who live, work, and play in our vibrant, tropical, historic community.
We maintain the City of Miami Beach as a world-class city.
Based on a Citywide initiative to improve customer service in the City of Miami Beach, service excellence standards were defined and all City employees are trained on these standards. To assess how well the City is doing in providing excellent customer service through the implementation of these standards, the city maintains an ongoing service shopper program.